Terms & Conditions
WARNING: THIS E-SHOP IS DEDICATED EXCLUSIVELY TO PERSONS WHO DO NOT ACT AS A CONSUMER WHEN CONCLUDING AND PERFORMING THE CONTRACT. ALL RELATIONS BETWEEN PURESEQ AND CUSTOMERS ARE CONSIDERED COMMERCIAL RELATIONS.
The protection of your personal data is important to us. We continuously review all personal data processing activities to ensure full compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (hereinafter “GDPR”), which is binding across all EU Member States, as well as the Bulgarian Personal Data Protection Act (“PDPA”), last amended October 2023, which implements the GDPR under Bulgarian national law.
1. Validity of the General Terms and Conditions
1.1. General Terms and Conditions. These General Terms and Conditions (“GTC”) of PureSeq (the “Company”) apply to all deliveries of Goods by the Company exclusively for scientific research and development purposes, as well as to any other related contractual relations between the Company and Customers (including the establishment of a Customer Account).
1.2. GTC and Orders. These GTC form an integral part of all Orders placed through the E shop and apply in full, unless otherwise agreed in writing between the Company and the Customer in the individual Order. In the event of any conflict between these GTC and a separate Order, the specific Order shall prevail only to the extent of the deviation.
1.3. Amendments to the GTC. These GTC are published on the E-shop, enabling their archiving and reproduction by the Customer. The Company is entitled to unilaterally amend these GTC and will notify Customers of any modification by publishing the updated GTC on the E-shop with a notation of the update date. Continued use of the E-shop following notification of a change constitutes acceptance of the amended GTC. If a Customer does not agree with the amended GTC, they must notify the Company in writing at support@pureseq.eu within 5 calendar days of notification.
1.4. No Performance to Third Parties. Warranties and obligations of the Company under these GTC arise solely towards the Customer and for their sole benefit. No third party shall be entitled to receive or enforce any performance or rights against the Company in connection with the Agreement, except where required by applicable law.
2. Definitions
“Agreement” means the contract concluded between the Company and the Customer upon Order Confirmation, incorporating the Order and these GTC.
“Company” means PureSeq, a registered Bulgarian OOD (limited liability company), operating the E-shop at pureseq.eu.
“Customer” means a registered user of the E-shop who is a legal entity, or a natural person aged 18 or older who, when concluding and performing the Agreement, acts exclusively within the scope of their business, employment, or profession. The E-shop is not open to consumers as defined under EU or national consumer protection law.
“Customer Account” means the unique user account assigned to a person upon Registration in the E-shop.
“E-shop” means the online store operated by the Company at pureseq.eu and all its subpages.
“Goods” means the research peptides and related substances offered by the Company in the E-shop exclusively for scientific research and development purposes.
“Order” means the online order form submitted by the Customer through the E-shop.
“Order Confirmation” means the Company’s written acceptance of an Order, at which point the Agreement is formed.
“Price” means the purchase price for the Goods as specified in the Order, inclusive of applicable VAT.
3. Registration and Customer Account
3.1. Registration. To purchase Goods through the E-shop, the Customer must register and create a Customer Account. All information provided during Registration must be correct, complete, and current. The Customer must notify the Company of any changes without delay.
3.2. Password and Security. The Customer is responsible for maintaining the confidentiality of their Customer Account credentials and for all activity carried out through their Account. In the event of any suspected breach of Account integrity, the Customer must notify the Company immediately at support@pureseq.eu.
3.3. Account Termination. The Company may terminate a Customer Account if: (a) the Customer has provided false or incomplete information; (b) the Account has been inactive for more than 5 years; (c) the Customer requests termination; or (d) any other grounds set out in these GTC apply. The Customer may request account termination at any time by contacting support@pureseq.eu.
4. Order and Formation of Agreement
4.1. Offers in the E-shop. Product listings in the E-shop do not constitute a binding offer to conclude an Agreement. All data is indicative until confirmed by the Company through an Order Confirmation.
4.2. Research Use Only — Company Instructions. The Company sells Goods exclusively for scientific research and development purposes. The Goods may not be used for any other purpose. The Company expressly warns the Customer that the chemical substances (peptides) sold through this E-shop:
4.2.1. May not be used as a medicinal product, drug, active substance, or starting material for the manufacture of any medicinal product for human or veterinary use, or as a medical device, or for any diagnostic or therapeutic purpose of any kind.
4.2.2. Are not intended and must not be used for human consumption. They are not food, food supplements, or intended to be ingested by humans in any form.
4.2.3. Are not cosmetic products and are not intended to come into contact with any external part of the human body.
4.2.4. Are not intended for use by athletes and must not be transported, offered, sold, provided, or otherwise used in connection with sporting activities under applicable legislation.
4.2.5. Shall not be administered to or used on humans or animals in any manner. 4.2.6. Any product descriptions on the E-shop are provided solely for research information purposes and do not in any way imply that the substances are intended for human use. Further studies, research, and analysis are required for all Goods sold.
4.3. Customer Declaration. By completing an Order, the Customer confirms and declares that:
4.3.1. They are a natural person aged 18 or older, a natural person acting as an entrepreneur, or a duly established legal entity, with the professional knowledge and experience necessary to handle the Goods, and that they will use the Goods solely for scientific research and development purposes.
4.3.2. They are not a consumer under applicable EU or national consumer protection law. When concluding and performing the Agreement, they act exclusively within the scope of their business, employment, or profession. If the Customer is or believes they may be acting as a consumer, they must notify the Company before submitting a binding Order.
4.3.3. They have been fully informed that the Goods may not be used for any purpose other than scientific research and development, and they commit to this restriction unconditionally. In particular, the Customer undertakes that the Goods:
(a) Will not be used as a medicinal product, drug, or active substance for any therapeutic or diagnostic purpose;
(b) Will not be used for human consumption in any form;
(c) Will not be applied to any part of the human body as a cosmetic or personal care substance;
(d) Will not be used in connection with sporting activities or provided to athletes; (e) Will not be administered to or used on humans or animals in any manner;
(f) Will be used solely for scientific research and development, and all information received from the Company will be treated accordingly.
4.3.4. They have familiarised themselves with, and are fully aware of, all relevant legislation in their country and within the EU regarding the purchase, import, export, handling, and distribution of the Goods, including all health and safety requirements. They acknowledge that it is their sole responsibility to ensure that ordering and importing these Goods is lawful in their jurisdiction.
4.3.5. They are aware of any applicable criminal law consequences related to the unauthorized handling of chemical substances and confirm that they will not engage in any unlawful activity in connection with the purchase or use of the Goods.
4.3.6. The Goods will be handled exclusively by qualified and properly trained persons engaged in scientific research and development.
4.4. Company Reservations. The Company assumes that the Customer is familiar with the characteristics, conditions of use, storage requirements, and applicable legislation relating to the Goods. The Company does not provide legal, medical, or usage advice beyond what is published on the E-shop. The Customer purchases and uses the Goods entirely at their own risk. The Company bears no liability for any damage, injury, or legal consequences arising from improper, unlawful, or unauthorized use of the Goods.
The Company reserves the right to refuse sale of the Goods to any person if there is reason to believe that such person does not meet the conditions set out in these GTC or that the Goods may be used in breach of applicable law or these GTC.
4.5. Placing an Order. To order Goods, the Customer selects items from the E-shop catalogue and proceeds through checkout. At checkout, the Customer must confirm agreement with these GTC and the Buyer’s Declaration before submitting a binding Order. The Customer has the opportunity to review and correct the Order at any time before final submission.
4.6. Order Confirmation. Upon receipt of an Order, the Company will send an initial confirmation to the Customer’s registered email address. The Company will then verify product availability and its ability to deliver within the required timeframe. The Agreement is formed only upon issuance of a formal Order Confirmation by the Company. The Company reserves the right to decline any Order at its discretion.
5. Price and Payment
5.1. Prices. All prices listed in the E-shop are in EUR and inclusive of applicable VAT in accordance with the tax regulations of the destination country. Packaging costs are included in the Price.
5.2. Additional Costs. The Price does not include delivery costs or payment processing fees, which will be displayed to the Customer before the Order is submitted.
5.3. Payment. Payment is required in full at the time of Order. The Customer may choose from payment methods displayed at checkout. The Company will issue an invoice and send it electronically to the Customer’s registered email address promptly following payment.
5.4. Late Payment. In the event of delay in payment, the Company is entitled to charge a contractual penalty of 0.05% per day on the outstanding amount. This is without prejudice to the Company’s right to full compensation for damages and to withdraw from the Agreement.
5.5. No Set-Off. The Customer is not entitled to unilaterally set off any claims against the Company’s claims for payment.
6. Delivery
6.1. Delivery Address. Goods will be delivered to the address specified in the Order. The Company reserves the right to select the carrier and routing for all shipments.
6.2. Delivery Timeframes. Unless otherwise agreed, orders are processed and dispatched within 2–5 business days of Order Confirmation and payment. Delivery times communicated by the Company are estimates only and are not binding. The Company shall not be held liable for delays caused by circumstances outside its control.
6.3. Customer Obligations upon Delivery. Upon receipt, the Customer must inspect the Goods for any visible damage or defects. Any visible damage or discrepancies must be reported to the carrier on the spot and to the Company within 2 working days of delivery. Failure to do so will result in the delivery being deemed to have been completed properly and without defect.
6.4. Jurisdiction and Import Compliance. It is the Customer’s sole responsibility to verify that importing and possessing the ordered Goods is lawful in their jurisdiction. The Company does not accept liability for seizure of Goods by customs authorities or for any costs arising from the Customer’s failure to comply with applicable import regulations. In such cases, the Company may deduct delivery and return costs from any refund issued.
6.5. Force Majeure. The Company is not liable for delays or failures in delivery resulting from force majeure events, including but not limited to natural disasters, wars, pandemics, government orders, customs delays, or supplier unavailability. In such cases, the Company’s delivery obligation is suspended for the duration of the event and the Customer will be notified accordingly.
7. Title and Risk
7.1. Transfer of Title. Title in the Goods passes to the Customer only upon full payment of the agreed Price and proper acceptance of the Goods.
7.2. Transfer of Risk. Risk of damage or accidental loss passes to the Customer upon handover of the Goods to the carrier or, where delivery is personal, upon physical handover.
8. Defects and Claims
8.1. Liability for Defects. The Company is responsible for defects that existed in the Goods at the time of delivery. The Company is not liable for defects arising from: (a) mechanical damage caused by the Customer; (b) storage or use contrary to product guidelines; (c) improper handling or negligence; (d) use for purposes other than scientific research and development; (e) force majeure events.
8.2. Reporting Defects. Visible defects must be reported within 2 working days of delivery. Hidden defects must be reported within 1 month of delivery. Claims submitted after these deadlines will not be accepted.
8.3. Returns. Due to the temperature-sensitive nature of the Goods, the Customer is not entitled to return Goods without the Company’s prior written consent. Unauthorized returns may result in damage to the Goods, and the Customer shall bear all resulting costs.
8.4. Remedy. In the event of an accepted defect claim, the Company will determine the appropriate remedy at its discretion, including replacement of the Goods or a price reduction. In cases of material breach by the Company, the Customer may withdraw from the Agreement or request a price reduction with 3 working days’ notice.
9. Limitation of Liability
THE COMPANY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES ARISING FROM THE PURCHASE OR USE OF THE GOODS, INCLUDING BUT NOT LIMITED TO LOSS OF PROFIT, LOSS OF DATA, OR PERSONAL INJURY, EVEN WHERE THE POSSIBILITY OF SUCH DAMAGES HAS BEEN DISCLOSED.
THE COMPANY’S TOTAL LIABILITY TO THE CUSTOMER FOR ANY CLAIM ARISING UNDER THESE GTC SHALL NOT EXCEED THE PRICE PAID BY THE CUSTOMER FOR THE SPECIFIC ORDER GIVING RISE TO THE CLAIM.
THESE LIMITATIONS APPLY TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW.
10. Confidentiality
10.1. The Customer must maintain the confidentiality of any non-public information provided by the Company in the course of the Agreement, including pricing arrangements and commercial terms.
10.2. The confidentiality obligation applies for 5 years following termination of the Agreement, or longer where required by the nature of the information (including trade secrets and personal data obligations under GDPR).
11. Privacy
The Company processes personal data in accordance with EU Regulation 2016/679 (GDPR) and applicable Bulgarian data protection legislation. Full details are set out in our Privacy Policy.
12. Duration and Termination
12.1. The Agreement enters into force upon Order Confirmation and terminates upon full performance by both parties, or earlier in accordance with these GTC.
12.2. Company’s Right to Withdraw. The Company may withdraw from the Agreement in the event of: (a) non-payment within the agreed timeframe; (b) material breach of the Customer’s obligations; (c) repeated minor breaches not remedied within a reasonable additional period; (d) discovery that Customer declarations were false or incomplete.
12.3. Customer’s Right to Withdraw. The Customer may withdraw from the Agreement only if the Company’s culpable delay in delivery exceeds 30 calendar days, and only after providing the Company with an additional period of at least 7 calendar days to perform.
13. General Provisions
13.1. Assignment. The Company may assign its rights and obligations under the Agreement to a third party, including affiliated entities, without the Customer’s prior consent. The Customer may not assign rights or obligations without the Company’s prior written consent.
13.2. Governing Law. These GTC and all Agreements concluded under them are governed by the law of the Republic of Bulgaria.
13.3. Jurisdiction. All disputes arising between the Contracting Parties shall be resolved by the competent courts of the Republic of Bulgaria, without prejudice to the rights of EU based parties under mandatory EU consumer protection law.
13.4. Severability. If any provision of these GTC is held invalid or unenforceable, the remaining provisions shall continue in full force and effect. The parties agree to replace any invalid provision with a valid one that most closely reflects the original intent.
13.5. Intellectual Property. All content on the E-shop, including text, images, product descriptions, and logos, is the property of PureSeq and may not be reproduced, distributed, or used for commercial purposes without prior written consent.
13.6. Applicable Legislation and Supervisory Authorities. The handling, import, export, storage, and market placement of chemical substances sold through this E-shop is subject to the following EU and Bulgarian regulatory frameworks:
EU REACH Regulation (EC) No 1907/2006 — registration, evaluation, authorisation and restriction of chemicals, overseen in Bulgaria by the Ministry of Environment and Water
EU CLP Regulation (EC) No 1272/2008 — classification, labelling and packaging of chemical substances and mixtures
Bulgarian Law on Protection from the Harmful Effects of Chemical Substances and Mixtures — national legislation governing the trade, import, export, storage, and use of chemical substances
Bulgarian Drug Agency (BDA) — supervisory authority for medicinal products and medical devices under the Ministry of Health (bda.bg)
The Customer is solely responsible for ensuring compliance with all applicable legislation in their country of receipt and use.
Version: May 1, 2026 | Governed by Bulgarian law | PureSeq OOD